faq's
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Where is The Gemstudio located?
See our locations and hours here
Do I have to make an appointment to attend a workshop?
Yes, workshops are by appointment only. Each person attending a workshop must have a reservation. For example, if four people are attending a workshop, there must be four spots reserved. We are unable to accommodate groups that have one reservation booked but bring extra people. This is due to covid restrictions, not having enough material, and because we plan how many silversmiths teach in a workshop based on attendees that RSVP to a workshop.
Can someone sit in on a workshop and not make a ring?
Yes! We do ask that you limit it to one person per group as we don't have much extra space.
Can I bring my own stone to work with?
Yes! We love it when people bring their own stones. Stones that we use all need to be in a cabochon shape already (have a flat back). We encourage everyone to bring in their stone and once you are here we can let you know if it is possible. If not, you can pick a stone from our selection of hundreds of stones.
Can I make something other than a ring?
Yes! We have the supplies to make bracelets, bolo ties, earrings, and pendants. Price depends on what details you choose and which stones you want to use, but on average these other options cost more than a ring. Feel free to DM us with any specific questions and we can help you :)
Will the rings turn my finger green?
The silver rings will never turn your finger green! We use .925 high grade sterling silver which will never tarnish. If your finger does happen to turn green from your ring, that is because some polishing compound residue may be left on the ring. Just give it a good scrub and it'll be good as new!
Is there a group discount?
We simply charge per ring, so we do not offer any discount based on the size of the group.
How long does a workshop take?
Typically 2-3 hours, but can go longer depending on what customers have designed and if they are making more than one thing, so plan accordingly.
Can I book a workshop during the day, rather than in the evening?
You can see out availability for workshops for both Salt Lake and Provo locations here.
Do you guys take walk-ins?
No, we are by appointment only. But feel free to drop into our City Creek location any time during mall hours to shop the inventory we have out on the floor!
How early in advance do I need to cancel my appointment if I can’t make it?
We often work with large groups of people and it can be difficult to schedule everyone, so we really appreciate cancellations with as much notice as possible so we can fill those slots, as well as help you reschedule. So the sooner the better. If you need to cancel your visit to Gem Studio, please message us within a minimum of 24 hours before your appointment. Otherwise we have a cancellation fee.
What is your cancellation policy?
The Gem Studio typically books out every workshop, so we are strict with no-shows or cancellations that are within 24 hours of your workshop time. If you need to reschedule, cancel, or adjust the size of your group, email us at contact@thegemstudio.com and we will help you :) If you do not notify us of a cancellation within 24 hours of your appointment, there will be a $20 fee per person who doesn't attend.
How early in advance do I need to schedule?
Typically we are booked out 1-2 weeks, so the sooner the better! Especially for larger groups.
Is there an age limit?
The Gem Studio experience is very hands-on and does take a certain amount of skill, patience, and coordination. We do not have an age limit because even the youngest children can often help in at least a few stages of the process, but we will be assisting anyone who we feel needs it! We do ask that children under the age of 18 be accompanied by an adult.
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Is this difficult?
We have helped thousands of people create their very first ring. Our instructors will be with you every step of the way and you need absolutely no prior experience to attend a workshop!
Can I have a party here?
Absolutely! We have hosted bachelorette parties, birthday parties, as well as business parties at Gem Studio. The maximum number of people that can attend is 14 for our Provo location and 21 for our City Creek location.
Can you do workshops in other places?
Gem Studio has done pop up shops before in other locations! If you are a business wanting to host a Gem Studio pop up shop in your store or for a retreat, email us at contact@thegemstudio.com.
What causes do you donate to?
We donate to an orphanage in Uganda that the founder of Gem Studio, Matt James, co-founded. You can learn more about the orphanage here.
Are you hiring?
Gem Studio is always accepting applications. No previous silversmithing experience is required to work here! Apply here.
Can I order a custom ring?
Yes! You can shop our selection of custom gems here. You can turn your custom gem into a ring, necklace, bracelet, or bolo tie!
What is your online product return policy?
See our return policy here.
Can I get my ring I ordered resized?
We cannot make rings smaller, we can only stretch them up to one size larger. If you need to send your ring in to be stretched, please email contact@thegemstudio.com before shipping. You will be responsible for cost of shipping to and from the studio.
What kinds of metals do you work with?
We currently only use the highest quality .925 Sterling Silver.
Can I make a ring with no gem?
Yes absolutely! If you want to make just silver bands, set up a time with us via instagram to come in outside of workshop times in our City Creek location. In workshops where you're making a gem ring, we offer a deal of buy 2 get 1 free silver bands. We do not do any kind of intricate metalwork, but lots of people make stacker, medium, or thick bands. You can also stamp letters and numbers into them or hammer them to give them texture.
What kind of dog is Zola the Gem Puppy?
She is a red toy poodle and is perfect.
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